How to select shipping location when shopping

• For UK shipping use: UK-Free shipping
• For Europe use: EUR-1st item
• For International shipping use: International-1st Item
• For extra parts use: EUR or International-additional items

UK Post Office sign for delivery:
Arrives within a day or three of posting (UK).
Requires a signature.

UK Post Office, next day special delivery:
On request.

UK Post Office Airsure, signed for:
Can be tracked till it leaves the UK.
Normally 3-5 days for Europe and 14 days for rest of the world.

Courier service (UPS, DPD, Fedex, etc.):
On request.

Shipping, guarentees, returns and refunds

Shipping:

• We do our best to judge the cost of shipping correctly, in the case that shipping is lower than you paid we refund the difference or if higher we will contact you.
• Once the part/s arrives please unbox it, check them over and leave the parts for 24hrs before fitting them (this is in case they were under pressure in the box and are slightly misshaped).
  
  Guarentee:
• We like happy customers and will always do our utmost to put them first.
• In the unlikelihood of a part being damaged in shipment please contact us via email right away, accidents do happen unfortunately.
• We expect a email within two week of the parts being shipped if there are any problems. Three weeks for international purchases.
• Once the parts has been fitted we can't accept it being returned unless in the unlikelihood that the part doesn't fit properly or there is a issue due to manufacturing defect. Over tightening of bolts and cracks causing by incorrect fitting is not covered by our guarantee.
• As carbon fibre/fiber can have small imperfection from time to time, always check the part over before fitting it. 
• The parts are hand made and at times small alterations might be required for a perfect fit. A Dremel or a small light file is the best thing to use to reopen the bolt holes to the right size. Make small changes and test fit before making further changes, you can always take more off but you can't it back if to much has been removed. 
• Please take note that heel guards has a function and will get scuffed by boots that has hard plastic or metal embedded, we don't refund for damaged caused by safety kit but will gladly replace any heel guards that has any production fault.
• If in doubt contact us.
  
  Returns:
• Please return the part properly wrapped and boxed to prevent damage while being shipped. Parts should be individually wrapped and not be able to touch another part while in transit, if parts are not wrapped individually and damage occur during shipping due to lack of care the return will be refused or only partly refunded depending on degree of damage and cost to fix any damage to the resin finish.
• Returns to be sent via country's postal service with tracked option if available. Courier shipping will not be refunded unless agreed prior to item being shipped.
• In the event of a part being returned without it being down to fitting or a production issue we refund the price paid for the part (eg: in the event where a discount was given like "second" parts). Return postage will be the customer's responsibility.
• Refunds will be issued as soon as the part has been received and checked.
  
  International returns:
• Please read returns info stated above before continuing. 
• International returns needs to have the right customs documentation on the box and UK RETURN ITEM written on the custom form. Any custom fees charged to CarbonFBR due to incorrect labelling will be taken off the refund.
• Please contact us if you are unsure about anything, we are here to help.

Carbon footprint:

• To help keep our environmental footprint as low as possible; we re-use/recycle boxes that are in very good condition for shipping.
• We use local services for as many things as possible.
  
  Made-to-order/out of stock parts:
• Average time for made-to-order parts are 6-10 weeks before it arrives at CarbonFBR. It could over run if the factory has a higher than normal workload, we will keep customers up to date when we get a ETA. 
• Once the parts arrive, it will have a quality control check before being shipped out. 
• We know it's a long ETA but our goal is to always have the parts in stock unless it'sa made-to-order part but at times demand outstrips supply. We ask for patients if it comes to this, we have multiple orders ongoing at a time and will have the part back in stock as fast as possible.  
• In the event a customer cancels a made-to-order order within this production period there will be a 20% cancellation/admin fee. This is due to costs that CarbonFBR would incur in selling the non-stock part.
  
  Cancelling a order:
• We have the right to cancel any order you make for any product if you fail our validation or security checks.
• If payment has been taken you will receive a full refund and an e-mail confirming such refund to the e-mail address you registered during checkout.

Please contact us if you are still unsure about something, we are here to help.

Terms and conditions

In no event shall the service provider be liable for any damage arising, directly or indirectly, from the use of the information contained on this web site including damages arising from inaccuracies, omissions or errors. Any person relying on any of the information contained on this web site or making any use of the information contained herein, shall do so at its own risk. The service provider hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.
In no case shall CarbonFBR, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Unless otherwise stated, all parts sold by CarbonFBR must be installed by an trained professional mechanic. CarbonFBR accepts no responsibility for any additional costs, damage to other components or injury caused through incorrect fitting or unprofessional fitting of any products sold by CarbonFBR.
CarbonFBR does not accept responsibility for any damage caused to any other components as a result of a failure of a product sold by CarbonFBR. In the case of a claim being made against CarbonFBR, it has to be registered in the United Kingdom. Product and public liability is capped at £2,000,000.

Privacy Policy

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.