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How to select shipping location when shopping

  • Shipping is selected under each item description BEFORE you put the part in the basket:
  • For UK shipping use: UK-Free shipping
  • For Europe use for 1st part: EUR-1st item
    To add additional parts use: EUR-additional items
  • For International shipping use for 1st part: International-1st Item
    To add additional parts use: International-additional items
Types of shipping:
UK Post Office sign for delivery:

Arrives within a day or three of posting (UK).
Requires a signature.

UK Post Office, next day special delivery:
On request.

UK Post Office Airsure, signed for:
Can be tracked till it leaves the UK.
Normally 3-5 days for Europe and 14 days for rest of the world.

Courier service (UPS, DPD, Fedex, etc.):
On request.


RETURN SHIPPING INFO:


  Returns:

  • Do not exceed £30 in return shipping cost without contact us contacting first, we will not refund over £30 if not agreed upon beforehand.
    This is due to some parts will have a higher return shipping cost than the value of the part.
  • Contact us within 14 days of receipt of the item to inform us of your intent to return a item/s, parts need to be returned unfitted and undamaged within 7 days for UK and 21 days for International sales after informing us of the return.
  • Once parts has been fitted it voided the returns policy, as it break the return as received policy and can't be re-used. Only parts with a fitting problem can be returned once fitted.
  • Please return the part properly wrapped and boxed to prevent damage while being shipped. Parts should be individually wrapped and not be able to touch another part while in transit, if parts are not wrapped individually and damage occur during shipping due to lack of care the return will be refused or only partly refunded depending on degree of damage and cost to fix any damage to the resin finish.
  • Returns to be sent via country's postal service with tracked option if available. Courier shipping will not be refunded unless agreed prior to item being shipped.
  • In the event of a part being returned without it being down to fitting or a production issue we refund the price paid for the part (eg: in the event where a discount was given like "second" parts). Return postage will be the customer's responsibility.
  • Refunds will be issued as soon as the part has been received and checked.

    International returns:
  • Please read returns info stated above before continuing.
  • International returns needs to have the right customs documentation and information on the box, use UK FAULTY PRODUCT RETURN for the part description and £10 value on the custom form. Any custom fees charged to CarbonFBR due to incorrect labelling will be taken off the refund.
  • If a parcel is returned to us due to your failure of paying the any fees, custom fees, import taxes or VAT and there is a charge from the courier for returning the parcel to us, the cost will be deducted from the refund we issue.
  • Have to mention this again , do not exceed £30 in return shipping cost without contact us beforehand. 
  • Please contact us if you are unsure about anything, we are here to help.